GENERAL
We recognise that your privacy is very important and we are
committed to protecting the personal information we collect from
you.
The Privacy Act 1988 (Cth) ('Privacy Act') and the National Privacy
Principles ('NPP's') govern the way in which we must manage your
personal information and this policy sets out how we collect, use,
disclose and otherwise manage personal information about
you.
We encourage you to check our web site regularly for any updates to
this privacy policy.
COLLECTION
Types of information collected
We may collect and hold personal information about you, that is,
information that can identify you, such as your name, address,
other contact details and other information relevant to providing
you with the services you are, or someone else you know is,
seeking.
Purpose of collection
Generally, we will collect and use your personal information for
one or more of the following reasons:
• providing services to you or someone else you know;
• processing an application you have made;
• acting as your agent if you request us to do so;
• undertaking various activities required by law;
• providing you with information about other services that we, our
related entities and other organisations that we have affiliations
with offer, that may be of interest to you;
• providing you with promotional information about us, our related
entities and other organisations that we have affiliations
with;
• facilitating our internal business operations, including the
fulfillment of any legal requirements; and
• analysing our services and customer needs with a view to
developing new and/or improved services.
METHODS OF COLLECTION
Personal information will generally be collected directly from
you through the use of any of our standard forms, over the
internet, via email or through a telephone conversation with you.
There may, however, be some instances where personal information
about you will be collected indirectly because it is unreasonable
or impractical to collect personal information directly from you.
We will usually notify you about these instances in advance, or
where that is not possible, as soon as reasonably practicable after
the information has been collected.
FAILURE TO PROVIDE INFORMATION
If the personal information you provide to us is incomplete
and/or inaccurate, we may be unable to provide you, or someone else
you know, with the services you, or they, are seeking.
INTERNET USERS
If you access our web site, we may collect additional personal
information about you in the form of your IP (Internet Protocol)
address and domain name.
Also, our web site uses cookies. The main purpose of cookies is to
identify users and to prepare customised web pages for them.
Cookies do not identify you personally, but they may link back to a
database record about you. We use cookies to monitor usage of our
web site and to create a personal record of when you visit our web
site and what pages you view so that we may serve you more
effectively.
USE AND DISCLOSURE
Generally, we only use and disclose personal information about
you for the purposes for which it was collected (as set out above).
Our policy is not to provide mailing lists for direct commercial
purposes. We, may however disclose personal information about you
to:
a. Service providers, who assist us in operating our business.
These service providers would enforce their own privacy policy and
may not be required to comply with ours; or
b. Other service providers, who provide the various services you
have requested and we have arranged. These service providers would
enforce their own privacy policy and may not be required to comply
with ours; or
c. A purchaser of the assets and operations of our business,
providing those assets and operations are purchased as a going
concern; or
d. Related entities for the purpose of advising you of special
offers and promotions; or
e. Corporate partners, business associates and other organisations
we have strategic business affiliations or alliances with for the
purposes of marketing their products and services to you where we
consider these products and services may be of interest to you;
or
f. Other carefully screened third parties whose products and
services we consider may be of interest to you; or
g. Government and regulatory authorities and other organisations,
as required or authorised by law.
We shall only disclose your information to third parties where
that party demonstrates the same level of commitment to your
privacy as Villa World Group does.
If you do not wish to receive direct marketing material from
third parties, you are able to withdraw your consent at any time by
notifying us in writing at the address below.
SECURITY
We store your personal information in different ways, including
in paper and in electronic form. The security of your personal
information is important to us. We take all reasonable measures to
ensure that your personal information is stored safely to protect
it from misuse, loss, unauthorised access, modification or
disclosure, including electronic and physical security
measures.
ACCESS
You may access the personal information we hold about you, upon
making a written request. We will endeavour to provide you with
access to the information requested within 30 days. We may charge
you a reasonable fee for processing your request.
We may decline a request for access to personal information where
the Privacy Act requires us to do so.
If, upon receiving access to your personal information or at any
other time, you believe the personal information we hold about you
is inaccurate, incomplete or out of date, please notify us
immediately. We will take reasonable steps to correct the
information so that it is accurate, complete and up to date.
LINKS TO OTHER WEB SITES
Our web site may contain links to other web sites. We are not
responsible for the privacy practices of linked web sites and so
linked web sites are not subject to our privacy policies and
procedures.
FEEDBACK
If you have any queries or concerns about our privacy policy or
the way in which we handle your personal information, please
contact our privacy officer at:
Villa World Group
Street address:
Ground Floor
9 Ouyan Street
Bundall Qld 4217
Postal address:
PO Box 7720
GCMC Qld 9726
Email address: info@villaworld.com.au
Telephone: +61 07 5588 8888
Facsimile: +61 07 5588 8800
MORE INFORMATION
For more information about privacy in general, you can visit the
Federal Privacy Commissioner's web site at www.privacy.gov.au.
